Web-savvy Britons want face to face consultations

Friday August 23rd, 2013

Only a minority of Britons have used digital media to contact their GP - but most would like to be able to, according to a survey published yesterday.

Researchers found that just 18% have ever emailed their GP and 13% have used text messages while just 23% have used a web-site.

The survey - of mobile phone users - found the public wanted to use digital media for simple communication such as booking appointments or ordering repeat prescriptions.

In the survey some 67% said they would favour booking appointments on a web-site.

And people in their 50s and early 60s overwhelmingly wanted more information about routine tests and screening by email.

But patients would expect a consultation about a health problem to be done face to face, researchers found.

The survey also found that most people check on-line sources before seeking to contact a doctor - as many as 90%. Some 19% said they would always do this.

And 14% said they had purchased medication on-line, including vitamins and pain relief substances.

Research company, Global Market Insite, Inc, obtained the findings from a panel of more than 1,000 respondents who are contacted through a mobile phone app.

Tags: General Health | NHS | UK News

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