Only a minority of Britons have used digital media to contact their GP – but most would like to be able to, according to a survey published yesterday.
Researchers found that just 18% have ever emailed their GP and 13% have used text messages while just 23% have used a web-site.
The survey – of mobile phone users – found the public wanted to use digital media for simple communication such as booking appointments or ordering repeat prescriptions.
In the survey some 67% said they would favour booking appointments on a web-site.
And people in their 50s and early 60s overwhelmingly wanted more information about routine tests and screening by email.
But patients would expect a consultation about a health problem to be done face to face, researchers found.
The survey also found that most people check on-line sources before seeking to contact a doctor – as many as 90%. Some 19% said they would always do this.
And 14% said they had purchased medication on-line, including vitamins and pain relief substances.
Research company, Global Market Insite, Inc, obtained the findings from a panel of more than 1,000 respondents who are contacted through a mobile phone app.
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